Town halls are a critical part of engaging employees. Also known as all-hands meetings or all-staff meetings, they bring together an entire company to discuss important topics and align everyone to a common north star.
Company town halls have changed a lot. While they originally were a platform for management to reach out to the company, they now take on more interactive elements to promote two-way conversations between managers and employees.
Here's Pigeonhole Live's take on everything you need to know about running a company town hall meeting.
What is a company town hall meeting?
Town hall meetings, also known as all hands meetings, are a way for company management to meet and connect with their employees. Typically, company town hall meetings are hosted by a member of upper management, either a CEO or a country/regional manager and are attended by all employees in a large conference hall.
With international companies or companies with remote working structures, a virtual or hybrid (physical and virtual) town hall is employed.
What is the purpose of a company town hall?
A company town hall should fulfil the following objectives:
1. Align the company to the same goals What is the company's north star? Is everyone in the company aware of the company's goals, and how their own KPIs relate to those goals? A town hall meeting is a great time to remind them.
2. Closes the gap between management and employees In big companies, it's rare for employees to hear from the upper management of the company. The gap can be jarring and cause many employees to feel disengaged. By creating opportunities to close that gap, employees continue to feel like a valued part of the company.
3. Builds company culture This is a rare opportunity for culture-building at a company scale. How and what messages are delivered to employees could all set the tone for how problems are solved, goals are set, and people are appreciated by the company.
What is the format of a town hall?
The typical town hall would have these main elements:
The person holding the meeting (CEO, member of upper management) makes some opening remarks, or has a presentation
Other managers will share their own initiatives or financial numbers
A town hall meeting done right can achieve all the points mentioned above, but one done wrong could cause undue harm to your company culture and employee engagement. Here are some tips on how to get it right.